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Frequently Asked Questions

We’re here to help — can’t find the answer you’re looking for? Reach out to us at hello@kokorosebeauty.com.

Where are your products made?
All of the products in our Seoul Glow Complexion Collection are made in South Korea, the skincare capital of the world - because your melanin deserves the best.

You can be confident that all of our products are super clean, super effective, and super luxe.
You consider yourself a “clean beauty brand.” What exactly do you mean by that?
Our priority is creating products with the highest quality ingredients and eliminating ingredients that pose a risk to the health of melanin-rich skin. That's why our products are plant based, science backed, and cruelty free.

It's also why none of our products contain ingredients we've called out on our X List - a list of 10 harmful commonly used ingredients. Read the full list on the PHILOSOPHY page of our website.

At Koko Rose Beauty, our philosophy is that your melanin deserves better. Better science, better ingredients, and better products. We're committed to changing the skincare industry through clean beauty.
I don’t see “water” listed as an ingredient in your products, why is that?
Whenever we have an opportunity to substitute an ingredient that’ll offer more benefits to your skin we will! That’s why in place of water you might see ingredients listed like “centella asiatica leaf water” or “aloe leaf water.”

We’re always working to better serve our community and improve the health of your skin because you deserve to have it all.
What is your approach to sustainability?
As a small start-up, our current focus is on providing the absolute best ingredients, best formulations, and best packaging that will best protect our products. (That’s a lot of “bests”.)

While our bottles are recyclable and refillable, we acknowledge that we need to work on reducing our carbon footprint. One of the main ways that we can do this is via our product transportation costs as they are all manufactured in South Korea and then transported to the United States. We’re committed to making our company more sustainable and environmentally conscious as we grow and will be transparent with our efforts and progress along the way.
Are you looking for influencers?
Always. Forever. We want our platform and our marketing to reflect the community that we serve. If you’re interested in joining our efforts, simply snap a photo of yourself with your favorite Koko Rose Beauty product and tag us on Instagram @KokoRoseBeauty. This will get our undivided attention!
How long does shipping take?
If you’re like us and think patience is overrated, we offer both standard and rush shipping for all domestic orders so you can get your products even sooner. Shipping depends on your selected shipping method at checkout.
Will I have to pay additional duties, VAT, or other charges with my purchases?
Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax (VAT) when goods are imported. Unfortunately, Koko Rose Beauty has no control over these charges; they are imposed by and controlled by local governments, border security, and/or customs authorities and can be added randomly. We are not responsible for any of these charges. It is the responsibility of the purchaser to pay any duties, VAT or other, similar charges.

Don’t fret — if there are additional charges we assure you that it’s never been more worth it for skincare formulated specifically for skin with melanin. Your skin deserves it!
Is this brand Black owned?
You know it! Koko Rose Beauty is Black and female owned.

You support our brand's goal to educate, empower, and inspire the next generation of BIPOC entrepreneurs when you support Koko Rose Beauty.
Can I track my item?
Yes. You will be sent an email confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. For expedited orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Do you offer a money-back guarantee?
Our refund policy only applies to bundle purchases because we can only ensure results when you're using our full system. Our refund policy does not apply to clearance, sale, discounted or Culture collection items.

Here’s how you can try Koko Rose Beauty for 28 days risk free:
1) Email a photo of you holding your Koko Rose Beauty products when they arrive to hello@kokorosebeauty.com. This will give us a clear idea of where your skin is starting and will better show the progress your skin has made with our products. Without these starter images sent in immediately upon receipt, you will not be approved for a return. No exceptions. Customer service representatives and managers are not authorized to waive or overlook this requirement.
2) Use the products for 28 days.
3) If you aren’t satisfied after 28 days, email us an update photo and if we agree there has been no visible improvement, we’ll begin the refund process.

In the past, this policy has been abused but you shouldn't have to suffer for the mistakes of others so please understand, all steps must be followed to qualify for a refund. We also reserve the right to refuse any refund that seems scammy, dishonest or insecure. No exceptions.
What if I have an allergic reaction from using a product?
If you have known skin allergies we recommend purchasing samples and consulting your doctor or testing the samples on a small patch of skin before using it. We do not offer refunds for allergic reactions.
Can I change my delivery address or cancel my order?
Unfortunately, we cannot cancel your order or change your address once your order has been confirmed. We encourage you to always double-check your address before placing your order.
How long should I use the products?
This varies in product from our VVS Supreme Cream to our Black Magic Spot Mask, but we aim to deliver visibly healthier skin in 28 days or less with each. Check out instructions for how to use each of the products below.

Good Karma Calming Cleanser
Massage a small amount over dampened face and neck for 60 seconds in the AM and PM — then rinse with lukewarm water and gently pat dry for good skin karma.

Baby Face Formula Exfoliating Essence
Apply to clean, damp face, neck, and décolleté, two to three times a week. Build up to more frequent use as skin allows.

Seoul Food Serum
Apply this antioxidant-rich stem cell serum to skin after cleansing in the AM and PM.

VVS Supreme Cream
Apply after toners and serums for an immediate glow. Follow this clean, cutting-edge, light-weight retinol formula with SPF if wearing during the day.

Rose Bomb O.G. Clarifying Oil
Apply this luxurious Bakuchiol infused blend of 20 non-comedogenic oils to a cleansed, toned face morning and night.
Massage into skin using upward motions to stimulate blood and lymph flow.

Black Magic Spot Mask
Apply evenly to your face, wait 10 minutes for the mask to take effect and then rinse gently with warm water and pat dry. Proceed with your normal skincare routine.
What about purging? Will I break out after using Koko Rose Beauty products?
Many of our products are made with ingredients that exfoliate the skin, draw out impurities, and rebalance oil production. As these changes take effect you may notice that your skin is purging old impurities on its way to revealing new, glowing skin.

Stop. Drop. And don’t panic! This is exactly how the products were designed to work. Continue using the products as directed and you’ll be on your way to clearer, more even skin tone in no time.

If the purging lasts longer than 3 to 4 weeks, consult your physician.